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Inbuilt internal messaging system specifically made for our users. There is no plugins or 3rd party providers behind the chat system which gives more secure communication between your employees and customers.
OverviewThe internal messaging tool is a great feature for our customers. It allows them to send messages directly to the customer care team without having to open an external messaging app. The system also has the ability to send notifications on the status of the customer's case and other important information.This internal messaging system is built with a lot of security in mind. The platform is designed in such a way that it does not require any third party providers or plugins. This makes it extremely secure and reliable for our users.The internal messaging tool is a feature that we have built in to our system. It allows you to send your employees and customers messages whenever they want with a single click of the mouse. The internal messaging tool also allows you to manage all your conversations in one place, making it easy for you to keep track of everything. This feature is completely optional and can be turned off at any time if you don't want it enabled.
NotificationsCustomer chat system is a very important tool for your business. It helps you to get in touch with your customers and solve their issues at the same time. But it also makes it easy for you to track the progress of a customer from one place.When a customer chats with you, he/she can see all conversations that he/she has had with you as well as messages sent by you. In order to make this process even more convenient for your customers, we have developed a quick message notification widget on top of every page help to see messages from any page of the system. You can also restrict your customer chat system to message only with your branches and staffs.Driver Messaging ToolThe inbuilt messenger also can talk with delivery staff mobile application using a chat feature available in the app. The real-time chat feature on the mobile app helps on-field drivers to get in touch with the backend team easily.
The chat feature is also used by the management team to communicate with the drivers and other delivery people. It helps them to resolve issues, troubleshoot problems and even schedule staff meetings.
The chat feature is available on both Android and iOS platforms and it can be accessed through the mobile app.
We'll be happy to schedule a 1-on-1 demo session with you so that we can discuss your goals and requirements.
If you have any questions, please contact us at +1 (786) 605 0596.