Reverse logistics

Turn returns from a cost into recovered value

Make returns effortless for customers and efficient for you. Logxa tracks every item from request to resale, refurbishment or recycling — and keeps refunds moving.

  • Self-service returns
  • Inspection & grading
  • Asset recovery
returns.yourbrand.com/RMA-30917

RMA-30917

Wireless headphones · Size n/a

Inspection

Requested

Collected

Inspected

Refunded

Resell

A-grade

Refurbish

B-grade

Recycle

C-grade

Restocked to Bin C-14Refund queued
The shift

Returns, finally under control.

Without Logxa

  • Returns arrive unannounced

    Boxes show up at the dock with no RMA, no reason and no owner.

  • Value left on the table

    Resellable items sit in a cage instead of going back on sale.

  • Refunds stuck in limbo

    Customers wait weeks while items are checked by hand.

With Logxa

  • Every return pre-registered

    Customers request returns online; you know what’s coming and why.

  • Grade, route, recover

    Inspected items are routed to resale, repair or recycling with one scan.

  • Faster refunds

    Inspection results trigger refunds automatically.

Capabilities

The complete reverse flow.

Everything that happens after “I’d like to return this”.

Returns management

Online return requests with scheduled pickups or drop-offs.

Reverse visibility

Track every returned item from customer to final disposition.

Refurbish & repair

Route items to repair and track them back to stock.

Recycling & disposal

Record responsible disposal for items that can’t be resold.

Inventory updates

Restocked items available for sale again immediately.

Returns analytics

Reasons, rates and recovery value by product and customer.

How it works

Request to refund, in one tracked loop.

  1. 01

    Request

    Customer starts a return online.

  2. 02

    Collect

    Pickup scheduled and tracked.

  3. 03

    Inspect

    Item graded and routed.

  4. 04

    Resolve

    Refund issued; item restocked or recycled.

White-label

Your logo, colours and domain on every screen and email.

50+ integrations

Payments, accounting, carriers and open APIs.

Mobile apps

Driver and customer apps included.

24/7 support

Real people who understand logistics.

FAQ

Questions, answered.

Can’t find what you need? Talk to our team.

Can customers start returns online?

Yes. Customers request returns through the portal, and pickups are scheduled automatically.

Can we grade returned items?

Yes. Record condition on inspection and route items to resale, repair or recycling.

Can refunds go to a wallet?

Yes. Refunds can be credited to the customer wallet for future shipments.

Can we see why items are returned?

Return reasons are captured and reported so you can fix root causes.

Ready when you are

Launch your branded logistics platform this month.

See Logxa running on your workflow in a 30-minute demo — or create your account and start setting up today.

White-label on your domain 50+ integrations 24/7 support