Overview
Real-Time communication via email and SMS not only gives your customers a sense of relief but, helps you meet their delivery expectation too.
At times, it becomes difficult to track shipment status on website because of lack of proper communication channels between the business and customer. This is where real-time notifications come into picture.
Real-Time notifications help in providing an automated notification system that can be used by businesses to keep their customers updated on their shipments. Real-time notification also helps in reducing the chances of error while shipping goods and also helps in keeping track of the process from beginning till delivery.
Build Customer Trust
Customers want to order from a reliable source. Sending live notifications brings transparency in the shipping process and helps in building customer trust. Real-time communication is a great way to keep your customers informed about their shipment status.
Increase your delivery success rate
If you have a business that deals with high-value products, your customers expect quick delivery. You can enhance the shipment tracking experience of your customers with the help of an automated notification system. Real-Time communication via email and SMS not only gives your customers a sense of relief but, helps you meet their delivery expectation too.Unavailability of customers at the location is one of the biggest reasons for delivery failure. Reduce this by sending live notifications to your buyers and help them plan accordingly.
Reduce customer support calls
The importance of providing real-time notifications can’t be overstated when it comes to enhancing the shipment tracking experience of your customers. It not only gives them the assurance that they are going to get their product on time but also helps you meet their delivery expectation. Update your customers regularly to avoid unnecessary customer support calls.