Returns management software that turns returns back into stock
Shoppers start a return on a branded page, the brand approves the RMA, your team receives it into quarantine, grades it, restocks or disposes of it — and the refund and processing fees are recorded.
- Branded returns page
- Inspection grades A–D
- Restock, hold or dispose
Return RMA-2041
RequestedShopper finds order
Store order #1042 + postcode
RMA-2041 requested
Reason: Damaged · 1 × SERUM-30
Authorised by client
Shopper emailed RMA + address
Received
Into returns bin (quarantine)
Graded A
Restocked to A-01-3
Closed
Refund $48 recorded
Built for
- Returns processors
- 3PL warehouses
- Online brands
- Refurbishers & liquidators
Returns without the pile in the corner.
Spreadsheets, calls and paper
Returns by email
Shoppers email photos; staff approve them one by one.
Boxes with no paperwork
Returned parcels arrive without an order number.
Restocked by guesswork
Damaged units go back on the shelf, or good ones get binned.
With Logxa
A returns page per brand
Shoppers look up their order and pick items and reasons.
Every return has an RMA
Authorised returns arrive with a reference and go to quarantine.
Graded, then restocked
Grade A goes back to a bin; grade D is disposed and logged.
A return is a workflow, not an exception.
From the shopper’s request to the refund, every step is recorded and billed.
A branded returns page
Each client gets a public returns page. Shoppers find their order with the store order number plus postcode or email, choose items and a reason, and get an RMA number.
- Return window per client
- Can’t return more than was shipped
- Reasons you define
Return an item
Brightleaf Skincare · 30-day returns
Order number
#1042
Postcode or email
SW1A 1AA
RMA-2041 created · we’ll email the return address
RMA from request to close
Requested, authorised by the client, received into the returns bin, inspected and closed with a refund — the shopper is emailed the RMA and return address.
- Client approves or rejects
- Received into quarantine
- Refund amount recorded on close
Return RMA-2041
RequestedShopper finds order
Store order #1042 + postcode
RMA-2041 requested
Reason: Damaged · 1 × SERUM-30
Authorised by client
Shopper emailed RMA + address
Received
Into returns bin (quarantine)
Graded A
Restocked to A-01-3
Closed
Refund $48 recorded
Inspection grades and disposition
Grade each item. Good stock is restocked to a bin and becomes available again; unsellable stock is disposed and logged in the stock ledger.
- Restock needs a bin
- Disposals in the ledger
- Processing and inspection billed
Inspect · RMA-2044 · 4 items
Like new
SERUM-30 → A-01-3
Opened
CREAM-50 → A-02-4
Needs repair
MASK-10 → hold bin
Unsellable
LIP-04 → logged in ledger
Returns processing and inspection billed to the client.
A return, resolved properly.
- 01
Request
Shopper looks up the order and asks to return.
- 02
Authorise
Client approves; RMA and address emailed.
- 03
Receive
Into the returns bin, quarantined.
- 04
Inspect
Graded A to D with notes.
- 05
Restock or dispose
Back to a bin, or written off.
- 06
Close
Refund recorded; fees billed.
Returns features for brands and their warehouses.
Built into the same WMS that shipped the order.
Linked to the original order
Returnable quantities come from what shipped.
Quarantine stock
Returned units are held apart until inspected.
Returns billing
Per-return and per-unit fees on the client invoice.
Shopper emails
RMA number and return address sent automatically.
Client view
Brands see and approve their returns in the portal.
Returns reporting
Volumes, reasons and outcomes by client.
Included in every workspace
Your domain, your brand
The app runs on your own domain with your logo and colours, SSL included.
Team roles and permissions
Roles per job plus per-person permissions, invites and active sessions.
Customer portal
Customers sign up with an email code and see their own work only.
Email from your address
Status emails and documents go out through your own email provider.
Your file storage
Photos and documents in Logxa storage or your own S3 bucket.
REST API and keys
API keys per workspace to create work and read status from your systems.
How do shoppers start a return?
On the brand’s returns page they enter the store order number with their postcode or email, choose items and a reason, and receive an RMA number by email.
Who approves returns?
The brand (your client) authorises or rejects each return in their portal; your team can also act on their behalf.
What happens to returned stock?
It is received into a returns bin and quarantined. After inspection it is restocked to a bin, held, or disposed — every movement is in the stock ledger.
Can we charge for processing returns?
Yes. Returns processing and inspection are billable events on the client’s rate sheet and appear on their invoice.
Do we need special scanners?
No. Phones scan barcodes with the camera in the browser, and USB or Bluetooth hand scanners work as well — for products, bins, receiving, picking and counts.
Turn returns into resaleable stock.
See the returns page, RMA and grading in a 30-minute demo.
White-label on your domain Your own isolated workspace Works on any phone