Returns & RMA
From the shopper’s request to the refund, every return tracked.
Shoppers request returns on the brand’s page with their order number and postcode or email. The brand authorises, your warehouse receives into quarantine, grades the items, restocks or disposes of them, and the refund is recorded.
Return RMA-2041
RequestedShopper finds order
Store order #1042 + postcode
RMA-2041 requested
Reason: Damaged · 1 × SERUM-30
Authorised by client
Shopper emailed RMA + address
Received
Into returns bin (quarantine)
Graded A
Restocked to A-01-3
Closed
Refund $48 recorded
Returns & RMA, the way it actually works.
Returns page per brand
With return window and reasons.
RMA authorisation
By the brand.
Grades
A to D with disposition.
Billed
Per return and per unit.
Included in these products
Can shoppers return more than they bought?
No — returnable quantities come from what shipped.
Is the shopper emailed?
Yes, with the RMA number and return address.
Related features
All featuresSee this feature on your own workflow.
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