Shipments & operations

Damage Claims

Claims decided on evidence, with the cost landing in the right place.

Customers report damage from their portal within your claim window. Staff review it against inspections, photos or weighbridge tickets, approve an amount and decide who is liable — the company, a partner carrier, a transporter or the driver.

See it in a demo All features
ship.yourautotransport.com/claims/CL-104

Claim CL-104 · ORD-1051 RAV4

Open

Customer reported

“Scratch on the rear bumper” · $600

Pickup report: bumper clean
Delivery report: scratch marked, new

Approved

$450 · carrier liable

Red River Transport balance

$2,900 → $2,450

What you get

Damage Claims, the way it actually works.

Reported by customers

From the portal, within the claim window.

Evidence attached

Inspections, photos and tickets.

Liability

Company, carrier, transporter or driver.

Settled in balances

Carrier share deducted from what you owe.

Where you’ll find it

Included in these products

Vehicle transport

Vehicle transport software

Damage claims against inspections

Road freight

Transport management system (TMS)

Shortage claims from weighbridge tickets

FAQ

Questions, answered.

Something else? Talk to our team.

Is there a time limit?

Vehicle claims can be opened within your claim window after delivery (30 days by default).

Can a claim be rejected?

Yes, with a resolution note kept on the order.

Related features

Shipment & Order ManagementEvery shipment, load, job or order — created, found and updated in one place.Scan & Status UpdatesMove one parcel or a whole flight to the next stage — customers are told automatically.Multi-Item Shipments & ProductsPieces, line items, vehicles or SKUs — each with its own details.Containers, Bags & ManifestsGroup shipments into containers, bags and manifests — and know what is in each.Activity History & TimelineWho did what, when and where — on every shipment.Barcode & Bulk ScanningScan with any phone camera or hand scanner — no special hardware.
See it working

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