Customer & partner experience
Pre-Alerts
Customers tell you what’s coming — you match it on arrival.
Shoppers create a pre-alert with the store, tracking number, line items and the invoice. When the package is scanned at your warehouse it is matched to them automatically, with the invoice ready for customs.
ship.yourcompany.com/my/prealerts/new
New pre-alert
Store
Amazon
Tracking
1Z999AA10123456784
Items
Bluetooth headphones × 1$89.99
Phone case × 2$24.00
amazon-invoice.pdf
Pre-alert sent · value $113.99
Matched automatically when the package is scanned in Miami.
What you get
Pre-Alerts, the way it actually works.
Store and tracking
Everything needed to match the package.
Line items
Description, quantity and value.
Invoice upload
Stored with the shipment.
Automatic match
Linked to the package on scan.
Where you’ll find it
Included in these products
Are pre-alerts required?
No. Packages without one are matched by suite number or logged as unknown.
Can staff see pre-alerts?
Yes, at receiving and on the customer’s account.
Related features
All featuresOnline Booking & Quote RequestsCustomers book or request a quote online, on your own domain.Customer Self-Service PortalCustomers book, track and download everything themselves.Customer Updates & Activity FeedA live feed of what is happening to every shipment.Customer Sign-up & OnboardingNew customers sign up in seconds and start shipping.Quotes & Online AcceptanceQuotes your customers accept online — and turn straight into bookings.Overseas Agent PortalYour overseas partners update their own jobs.
See it working
See this feature on your own workflow.
A 30-minute demo in the Logxa software built for your business.